Goods and/or Services
drjaney.com is a business dedicated to empowering lives in the prevention and healing of cancer via a natural approach. Our products and services are chosen to support this purpose.
Agreement of Sale
An agreement of sale between drjaney.com and a customer becomes valid once payment has been made and the company receives proof of payment. Prior to this point all goods remain the property of drjaney.com.
Subject to availability and receipt of payment, orders will be processed within three working days and delivery confirmed by email, including a tracking number for the parcel.
Orders are dispatched via the Post Office, courier service or international air mail. Please note that a delay in delivery is not grounds for return or refund.
You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Return and Refunds Policy
The provision of goods and services by drjaney.com is subject to availability. In the event of an absence of stock, we will notify you and where possible, offer reasonable alternatives. In cases of unavailability, drjaney.com will refund the client in full within 30 days.
An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer, the order can only be cancelled before the order has been dispatched by drjaney.com.
If a product is damaged or broken when you receive it, you must contact drjaney.com within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.
Our products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction and we will happily arrange a replacement or a refund. Goods must be returned in the same condition as received and in the original packaging. We do not refund the cost of postage or return postage.
If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier's remedy is then up to their own discretion and drjaney.com itself will not be held responsible for issuing a refund.
If you receive the wrong product you must contact drjaney.com within one working day. If there was an error on our part, we will arrange to swap the product for the correct one as ordered from the site.
drjaney.com shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
Drjaney.com respects your privacy. In view of this, any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service.
Payment Options Accepted
Payment may be made via PayPal, Visa, MasterCard or by EFT into the drjaney.com bank account, the details of which will be provided on request.
Customer Details Separate from Card Details
Customer details will be stored by drjaney.com separately from card details which are entered by the customer on PayPal’s secure payment terminal. For more detail on PayPal Services visit the PayPal website.
Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).
drjaney.com takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
drjaney.com works to ensure that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, drjaney.com accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products or services may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, we advise the consultation of a conventional medical practitioner if there is ever any doubt as to the use of the products.
Use of the Website
This site may be used by visitors to the site and customers to browse the content and products and to make legitimate purchases. Persons may not use this site to copy, reproduce, republish or redistribute any of the images or content available on the site.
Country of Domicile
This website is governed by the laws of South Africa and drjaney.com chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
drjaney.com may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Trading as drjaney.com |
Postnet Suite #74, Private bag X1005, Claremont,7735, South Africa.